Frequently Asked Questions

FAQ

ABOUT US

Who are the people behind Jack o Juno?

Jack o Juno was founded by Josefine Dracke-Théssen and Maral Browaldh, two long-time friends and mothers in their ambition to find safe, non-toxic, and sustainable tableware for their children. This led them to create their own collection of tableware and baby accessories that combines functionality and high quality with timeless Swedish design.

Where are you products made?

Our products are thoughtfully designed in Sweden and carefully crafted in collaboration with trusted manufacturing partners in Asia and Europe, who uphold our high standards for quality, safety and sustainability.

Do you offer wholesale options?

Yes, we sell our products through numerous physical and online wholesalers throughout Europe. Please reach out to us at wholesale@jackojuno.com for more details.

PRODUCT INFORMATON

What materials do you use in your products?

We only use sustainable materials such as organic cotton and food grade silicone that meet the highest EU standards in our production (such as LFGB). Our silicone is safe and free from any toxic materials (such as PBA, PVC, Phthalates, lead and cadmium. We are dedicated to continuously researching into new, sustainable materials to improve our production and reduce our environmental impact.

Are your products durable?

Our food grade silicone products are incredibly durable, stain-resistant, and designed to withstand everyday use by children. All of our food grade silicone products are safe for the microwave, dishwasher, and oven (up to +220°C). Most of our products are also recyclable, promoting sustainability by reducing waste.

Do your plates and bowls have suction bases?

Yes, many of our tableware items, such as the Big Bubble Dining Set, include suction bases to help minimize spills and make mealtime easier for little ones.

ORDER & SHIPPING

Where do you ship & which shipping providers do you use?

We ship to Europe, US and selected geographies in rest of the world. Shipping fees and delivery times may vary depending on your location. Please see our shipping policy for more information.

We work with trusted shipping providers to ensure safe and timely delivery including DHL, UPS and Postnord.

How long does shipping take?

Orders are normally dispatched within 1-3 business days within Sweden. Orders within the EU have a delivery time of approximately 3-7 business days while our customers outside of the EU will generally receive their products within 6-7 business days. Please note that shipping times may vary during holidays or special promotions.

Can I track my order?

Yes, once your order is shipped, you will receive a tracking number via email to follow its journey.

What happens if I don't collect my package from a service point?

If a package is not collected within the specified timeframe and is returned to us, a handling fee of EUR 15 will be deducted from your refund. This fee covers return shipping and restocking costs. For more information, please contact our customer service team at customerservice@jackojuno.com.

What payment methods do you accept?

We accept all major credit cards, PayPal, Klarna and other secure payment methods at checkout.

RETURNS & EXCHANGES

What is your return policy?

We offer a 30-day return policy on unused, undamaged products in their original packaging. Return shipping costs are the responsibility of the customer unless the item is defective.

How do I start a return or exchange?

Please contact our customer service team at customerservice@jackojuno.com to initiate a return or exchange.

What if my item arrives damaged?

If your item arrives damaged or defective, email us at customerservice@jackojuno.com within 7 days of receiving your order. Please include your order number and photos of the damaged item.

SAFETY & COMPLIANCE

Are your products safe for babies and toddlers?

Our collection of tableware, blankets and accessories are all made from eco-friendly and non-toxic materials and compliant with the latest EU safety regulations, making them safe for children of all ages.

Do your products contain any harmful chemicals?

Our products are thoroughly tested and free from any harmful chemicals such as BPA, PVC, phthalates, lead, and cadmium. Testing and certifications depend on product category; our products are LFGB-certified (food grade silicone), GOTS / OEKO - Tex certified (blankets) and FSC certified (wooden accessories).

PRODUCT CARE

How do I clean Jack o Juno products?

Our silicone products are dishwasher-safe for easy cleaning. You can also wash them with warm, soapy water. For any stubborn stains or lingering odors, you can boil the silicone tableware to fully refresh it.

Are your products microwave-safe?

Yes, all our silicone products are safe for use in the microwave and oven (up to +220°C).

Get in touch, we would love to hear from you!

Have questions about your order, or a general enquiry?